All Systems Operational
Uptime over the past 90 days. View historical uptime.
Help Center Operational
90 days ago
100.0 % uptime
Today
Agent portal Operational
90 days ago
99.98 % uptime
Today
EU Pod Operational
90 days ago
99.82 % uptime
Today
US Pod Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Kayako Release v6.2.12 Nov 22, 2024 06:30-08:30 UTC
We will be undergoing a scheduled maintenance during this time. We do not anticipate downtime while updating the Kayako TNK UI, my.kayako.com, application, and frontend.
Posted on Nov 20, 2024 - 17:31 UTC
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Triggers page is currently failing to load
Resolved - A fix has been rolled out to all customers and the issue should no longer persist. If you still face any problems, please let us know so that we may assist you further.
Nov 15, 11:27 UTC
Identified - We have identified the root cause of this issue and are currently rolling a fix to all affected customers.
Nov 15, 11:10 UTC
Update - We are continuing to investigate this issue.
Nov 15, 10:38 UTC
Investigating - We have been made aware of an issue where the Triggers page is not loading as expected. We are presently investigating this and will get back to you as soon as we have more information to share.
Nov 15, 10:36 UTC
Nov 14, 2024
Kayako Release v6.2.11
Completed - The scheduled maintenance has been completed.
Nov 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:30 UTC
Scheduled - We will be undergoing a scheduled maintenance during this time. We do not anticipate downtime while updating the Kayako TNK UI, my.kayako.com, application, and frontend.
Nov 12, 19:31 UTC
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Kayako Release v6.2.10
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 UTC
Scheduled - We will be undergoing a scheduled maintenance during this time. We do not anticipate downtime while updating the Kayako TNK UI, my.kayako.com, application, and frontend.
Nov 7, 17:30 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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