All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help Center Operational
90 days ago
98.71 % uptime
Today
Agent portal Operational
90 days ago
98.71 % uptime
Today
EU Pod Operational
90 days ago
98.71 % uptime
Today
US Pod Operational
90 days ago
98.71 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS Degraded – Multiple Services in US-East-1 Region
Resolved - AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
Oct 20, 23:16 UTC
Identified - AWS has confirmed “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region” with a severity labelled “Degraded”.

This affects Kayako instances and you may experience issues loading your Help Centers or interacting with the Help Center.
Oct 20, 08:08 UTC
Oct 19, 2025
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 07:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 UTC
Scheduled - The Platforms & Databases team will be performing a reboot of Aurora5 to apply replication-related configuration changes. During this maintenance window, the databases will be temporarily unavailable.

This maintenance window will affect the following products:
Kayako
Oct 16, 18:47 UTC
Oct 18, 2025

No incidents reported.

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