We will perform scheduled security maintenance on the databases that support Kayako on Sunday 18 October 2026, between 03:00 and 07:00 UTC (Saturday 17 October 22:00 – Sunday 02:00 US Central).
During this window, Kayako may be unavailable for a few minutes while the databases restart. The service will reconnect automatically and no action is needed on your side.
Posted Oct 15, 2026 - 13:16 UTC
This scheduled maintenance affects: Help Center, Agent portal, EU Pod, and US Pod.