All Systems Operational

About This Site

All the different parts of the Kayako cloud are actively monitored and we record and track service issues here. If you’re facing a problem and you don’t see any updates on this site, drop us a line at Kayako support page.

US Pod Operational
EU Pod Operational
Kayako Classic On Demand ? Operational
Blog Operational
Website Operational
Third Party Services Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS rds-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-us-standard Operational
SendGrid Parse API Operational
SendGrid API v3 Operational
MaxCDN Frankfurt Operational
MaxCDN Virginia Operational
Zuora Production API Operational
LaunchDarkly Feature flag CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apdex
Fetching
Response Time
Fetching
Error Rate
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Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - This incident has been resolved.
Apr 16, 16:13 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 16:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 15:53 UTC
Update - We are continuing to investigate this issue.
Apr 16, 15:33 UTC
Investigating - We are currently investigating this issue.
Apr 16, 14:33 UTC
Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 UTC
Scheduled - On date April 15, 2019 03:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: April 15, 2019 03:00 GMT
Scheduled End Date: April 15, 2019 05:00 GMT

What is being addressed: We will be performing Database maintenance activity.
Apr 14, 06:14 UTC
Apr 14, 2019
Completed - The scheduled maintenance has been completed.
Apr 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 UTC
Scheduled - On date April 14, 2019 03:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: April 14, 2019 03:00 GMT
Scheduled End Date: April 14, 2019 06:00 GMT

What is being addressed: We will be performing Database migration activities.
Apr 12, 15:32 UTC
Apr 13, 2019
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:01 UTC
Scheduled - On date April 13, 2019 03:00 GMT, Kayako Classic On Demand will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: April 13, 2019 03:00 GMT
Scheduled End Date: April 13, 2019 05:00 GMT

What is being addressed: We will be performing server maintenance activities. Restricted set of customers will be affected.
Apr 12, 09:26 UTC
Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019
Resolved - Outage has been resolved, outage duration was -1 day, 23:43.
Increased connection limits and check the error rate
Apr 5, 16:01 UTC
Identified - Starting April 05, 2019 13:38 GMT we are experiencing an incident: US Pod performance degraded. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Apr 5, 15:50 UTC
Resolved - Outage has been resolved, outage duration was 0:22(Hours:Minutes).
Increased connection limits and check the error rate
Apr 5, 15:51 UTC
Identified - Starting April 05, 2019 13:38 GMT we are experiencing an incident: US Pod performance degraded. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Apr 5, 15:50 UTC