Kayako Status

All Systems Operational

About This Site

All the different parts of the Kayako cloud are actively monitored and we record and track service issues here. If you’re facing a problem and you don’t see any updates on this site, drop us a line by email support@kayako.com or Twitter @Kayako.

Uptime over the past 90 days. View historical uptime.

US Pod Operational

90 days ago

99.87 % uptime

Today

EU Pod Operational

90 days ago

99.93 % uptime

Today

Kayako Classic On Demand Operational

Website Operational

Blog Operational

Third Party Services Operational

AWS ec2-us-east-1 Operational

AWS rds-us-east-1 Operational

AWS rds-eu-central-1 Operational

AWS ec2-eu-central-1 Operational

AWS s3-us-standard Operational

SendGrid Parse API Operational

SendGrid API v3 Operational

MaxCDN Frankfurt Operational

MaxCDN Virginia Operational

Zuora Production API Operational

LaunchDarkly Feature flag CDN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Apdex

Fetching

Response Time

Fetching

Error Rate

Fetching

Past Incidents

Oct 23, 2018

No incidents reported today.

Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

Real-time updates are failing intermittently

Resolved - We have identified the problem and fixed this up. The real time messaging service is up and running in full swing now. We're very sorry for the disruption to your day, and appreciate your patience while we got things fixed up on our end.

In case you any issue with the real time service again, please write back to us at support@kayako.com.
Oct 19, 05:06 UTC

Identified - Kayako instances have an intermittent issue with real-time updates, we are working on it with the highest priority now, you might experience delays in real-time messenger conversation updates and error notice at the top of your agent area indicating Kayako fails to pull in updates automatically. Page reload helps as a temporary measure.
Oct 18, 10:34 UTC

Oct 17, 2018

Scheduled database maintenance for Kayako Classic Customer on POD 88-89

Completed - The scheduled database maintenance has been completed successfully!
Oct 17, 00:23 UTC

In progress - The scheduled maintenance is currently in progress. We will keep you posted on it.
Oct 17, 00:15 UTC

Scheduled - Kayako will be performing scheduled database maintenance for all Kayako Classic Customer on POD 88-89 on October 17, 2018, from 0000 to 0100 UTC.

During this maintenance window, customers may experience slight service interruption of a few minutes. If you have any questions, please contact Kayako Support team at support@kayako.com. We will provide updates as necessary!
Oct 16, 17:38 UTC

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

Service interruption for Kayako Classic Customer on POD 88-89

Resolved - We have identified the problem and fixed this up. All the services are up and running. We're very sorry for the disruption to your day, and appreciate your patience while we got things fixed up on our end.

In case you are facing any issue with your Kayako, please write back to us at support@kayako.com.
Oct 10, 10:49 UTC

Investigating - We are experiencing sudden spike in MySQL connections which is causing downtime. We're investigating problems with connectivity at this time. We're sorry for the interruption and will keep you posted as soon as we have an update.
Oct 10, 10:40 UTC

Unscheduled maintenance for Kayako Classic customers on Pod 76

Completed - We are done with the maintenance and we are currently monitoring our systems. All the services are up running now. Thank you for your time and cooperation. Please reach out to us at support@kayako.com if you face any issue with your Kayako.
Oct 10, 09:35 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 09:07 UTC

Scheduled - We noticed the intermittent spikes on server performance yesterday. We are going to make some infrastructural changes (increasing resourcces) to address this issue. During this 10 minutes maintenance window, customers may experience downtime of a few minutes.
Oct 10, 14:45 UTC

Oct 9, 2018

No incidents reported.