All Systems Operational

About This Site

All the different parts of the Kayako cloud are actively monitored and we record and track service issues here. If you’re facing a problem and you don’t see any updates on this site, drop us a line by email support@kayako.com or Twitter @Kayako.

US Pod   Operational
90 days ago
99.87 % uptime
Today
EU Pod   Operational
90 days ago
99.93 % uptime
Today
Kayako Classic On Demand   ? Operational
Website   Operational
Blog   Operational
Third Party Services Operational
AWS ec2-us-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-eu-central-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-us-standard   Operational
SendGrid Parse API   Operational
SendGrid API v3   Operational
MaxCDN Frankfurt   Operational
MaxCDN Virginia   Operational
Zuora Production API   Operational
LaunchDarkly Feature flag CDN   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apdex
Fetching
Response Time
Fetching
Error Rate
Fetching
Past Incidents
Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018
Resolved - We have identified the problem and fixed this up. The real time messaging service is up and running in full swing now. We're very sorry for the disruption to your day, and appreciate your patience while we got things fixed up on our end.

In case you any issue with the real time service again, please write back to us at support@kayako.com.
Oct 19, 05:06 UTC
Identified - Kayako instances have an intermittent issue with real-time updates, we are working on it with the highest priority now, you might experience delays in real-time messenger conversation updates and error notice at the top of your agent area indicating Kayako fails to pull in updates automatically. Page reload helps as a temporary measure.
Oct 18, 10:34 UTC
Oct 17, 2018
Completed - The scheduled database maintenance has been completed successfully!
Oct 17, 00:23 UTC
In progress - The scheduled maintenance is currently in progress. We will keep you posted on it.
Oct 17, 00:15 UTC
Scheduled - Kayako will be performing scheduled database maintenance for all Kayako Classic Customer on POD 88-89 on October 17, 2018, from 0000 to 0100 UTC.

During this maintenance window, customers may experience slight service interruption of a few minutes. If you have any questions, please contact Kayako Support team at support@kayako.com. We will provide updates as necessary!
Oct 16, 17:38 UTC
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - We have identified the problem and fixed this up. All the services are up and running. We're very sorry for the disruption to your day, and appreciate your patience while we got things fixed up on our end.

In case you are facing any issue with your Kayako, please write back to us at support@kayako.com.
Oct 10, 10:49 UTC
Investigating - We are experiencing sudden spike in MySQL connections which is causing downtime. We're investigating problems with connectivity at this time. We're sorry for the interruption and will keep you posted as soon as we have an update.
Oct 10, 10:40 UTC
Completed - We are done with the maintenance and we are currently monitoring our systems. All the services are up running now. Thank you for your time and cooperation. Please reach out to us at support@kayako.com if you face any issue with your Kayako.
Oct 10, 09:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 09:07 UTC
Scheduled - We noticed the intermittent spikes on server performance yesterday. We are going to make some infrastructural changes (increasing resourcces) to address this issue. During this 10 minutes maintenance window, customers may experience downtime of a few minutes.
Oct 10, 14:45 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.