Update - Problems identified:
Team has found the potential fix in the reindex
Actions taken:
Team found a potential Re-index step that will fix it. Team is trying out on 1-2 instances.
Estimated duration: 30 minutes.
Dec 13, 10:54 UTC
Team has found the potential fix in the reindex
Actions taken:
Team found a potential Re-index step that will fix it. Team is trying out on 1-2 instances.
Estimated duration: 30 minutes.
Dec 13, 10:54 UTC
Update - Problems identified:
Team is checking the index and other issues
Actions taken:
No errors found in any logs, team is doing further investigation
Estimated duration: 30 minutes.
Dec 13, 10:29 UTC
Team is checking the index and other issues
Actions taken:
No errors found in any logs, team is doing further investigation
Estimated duration: 30 minutes.
Dec 13, 10:29 UTC
Update - Problems identified:
Seems to be a regression issue
Actions taken:
No errors found in any logs, team into further investigation
Estimated duration: 30 minutes.
Dec 13, 09:51 UTC
Seems to be a regression issue
Actions taken:
No errors found in any logs, team into further investigation
Estimated duration: 30 minutes.
Dec 13, 09:51 UTC
Update - Problems identified:
search function fails
Actions taken:
Checking further logs to provide a fix
Estimated duration: 30 minutes.
Dec 13, 09:13 UTC
search function fails
Actions taken:
Checking further logs to provide a fix
Estimated duration: 30 minutes.
Dec 13, 09:13 UTC
Update - Problems identified:
search function fails
Actions taken:
troubleshooting underlying cause of issue
Estimated duration: 30 minutes.
Dec 13, 08:43 UTC
search function fails
Actions taken:
troubleshooting underlying cause of issue
Estimated duration: 30 minutes.
Dec 13, 08:43 UTC
Identified - Starting December 13, 2018 08:13 GMT we are experiencing an incident: US Pod is experiencing intermittent failures. This is affecting all customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.
We will provide an update every 30m or as soon as incident is resolved.
Dec 13, 08:28 UTC
We are working on the resolution and expect to have it resolved within the next 30 minutes.
We will provide an update every 30m or as soon as incident is resolved.
Dec 13, 08:28 UTC
About This Site
All the different parts of the Kayako cloud are actively monitored and we record and track service issues here. If you’re facing a problem and you don’t see any updates on this site, drop us a line at Kayako support page.
US Pod
Major Outage
EU Pod
Operational
Kayako Classic On Demand
?
Operational
Blog
Operational
Website
Operational
Third Party Services
Operational
AWS ec2-us-east-1
Operational
AWS rds-us-east-1
Operational
AWS rds-eu-central-1
Operational
AWS ec2-eu-central-1
Operational
AWS s3-us-standard
Operational
SendGrid Parse API
Operational
SendGrid API v3
Operational
MaxCDN Frankfurt
Operational
MaxCDN Virginia
Operational
Zuora Production API
Operational
LaunchDarkly Feature flag CDN
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The scheduled database maintenance for Kayako Classic customers of Pod 73/74
Dec 13, 01:00-03:00 UTC
We will be performing scheduled database maintenance for Kayako Classic OnDemand customers (of Pod 73/74) on Dec 13, 2018, at 0100 UTC. During this two hours maintenance window, customers shall experience service interruption of 3-4 minutes (max).
We are aiming to consolidate RDS (MySQL databases) as it’s a part of new infrastructure with the higher potential and stability.
You can reach us at support.kayako.com for further queries. We will provide updates as necessary!
Posted on Dec 12, 15:22 UTC
We are aiming to consolidate RDS (MySQL databases) as it’s a part of new infrastructure with the higher potential and stability.
You can reach us at support.kayako.com for further queries. We will provide updates as necessary!
Posted on Dec 12, 15:22 UTC