In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:00 UTC
Scheduled - On date May 26, 2019 03:00 GMT, Kayako Classic On Demand will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: May 26, 2019 03:00 GMT
Scheduled End Date: May 26, 2019 10:00 GMT

What is being addressed: Kayako Classic 4.93.1 Rollout

About This Site

All the different parts of the Kayako cloud are actively monitored and we record and track service issues here. If you’re facing a problem and you don’t see any updates on this site, drop us a line at Kayako support page.

US Pod Operational
EU Pod Operational
Kayako Classic On Demand ? Operational
Blog Operational
Website Operational
Third Party Services Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS rds-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-us-standard Operational
SendGrid Parse API Operational
SendGrid API v3 Operational
MaxCDN Frankfurt Operational
MaxCDN Virginia Operational
Zuora Production API Operational
LaunchDarkly Feature flag CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
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Past Incidents
May 25, 2019
Completed - The scheduled maintenance has been completed.
May 25, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 10:30 UTC
Scheduled - On date May 25, 2019 10:30 GMT, Kayako Classic On Demand will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: May 25, 2019 10:30 GMT
Scheduled End Date: May 25, 2019 15:30 GMT

What is being addressed: Kayako Classic 4.93.1 Rollout
May 24, 05:00 UTC
May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019
Completed - The scheduled maintenance has been completed.
May 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:00 UTC
Scheduled - On date May 21, 2019 02:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: May 21, 2019 02:00 GMT
Scheduled End Date: May 21, 2019 04:00 GMT

What is being addressed: Kayako TNK | 19.20 SE7 Release
May 20, 03:58 UTC
May 20, 2019
Completed - Kayako TNK | 19.20 SE7 Release
May 20, 03:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 UTC
Scheduled - On date May 20, 2019 02:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: May 20, 2019 02:00 GMT
Scheduled End Date: May 20, 2019 04:00 GMT

What is being addressed: Kayako TNK | 19.20 SE7 Release
May 17, 11:36 UTC
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - Outage has been resolved, outage duration was 0:03(Hours:Minutes).
all services are up
May 17, 16:47 UTC
Identified - Starting May 17, 2019 16:32 GMT we are experiencing an incident: Kayako Classic On Demand is unavailable. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
May 17, 16:39 UTC
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019
Completed - The scheduled maintenance has been completed.
May 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:01 UTC
Scheduled - On date May 13, 2019 01:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: May 13, 2019 01:00 GMT
Scheduled End Date: May 13, 2019 04:00 GMT

What is being addressed: Kayako SE7 Week 16 Deployment
May 10, 12:53 UTC
May 12, 2019

No incidents reported.