All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help Center Operational
Agent portal Operational
EU Pod Operational
US Pod Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Kayako Service Disruption – Platform-Wide API and UI Failures
Resolved - This incident has been resolved. Kayako services have been operating normally since 22:40 UTC on October 27
Oct 28, 19:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 22:45 UTC
Investigating - We are currently experiencing a platform-wide issue affecting Kayako services, resulting in failed API requests and disrupted functionality across multiple brands; our team is actively investigating the root cause.
Oct 27, 21:47 UTC
Kayako Help Center and Agent Portal Unavailable
Resolved - Between 17:23 and 18:55 UTC on October 28, Kayako help centers and the agent portal were unavailable for some customers. Pages returned an error stating that the instance did not exist or was experiencing temporary problems. Help centers were affected from 17:23 UTC and the agent portal from 18:20 UTC. Service was fully restored at 18:55 UTC. No data was lost. We are completing additional work to prevent a recurrence.
Oct 28, 17:30 UTC

Oct 27, 2026

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Scheduled Database Maintenance – Saturday 24 October 2026
Completed - The scheduled maintenance has been completed.
Oct 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 16:00 UTC
Scheduled - We will perform scheduled security maintenance on the databases that support Kayako on Saturday 24 October 2026, between 16:00 and 21:00 UTC (11:00–16:00 US Central / 17:00–22:00 UK).

During this window, Kayako may be unavailable for short periods, each up to about 15 minutes, while the databases restart. The service will reconnect automatically and no action is needed on your side.
Oct 15, 13:42 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Scheduled Database Maintenance – Sunday 18 October 2026
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:00 UTC
Scheduled - We will perform scheduled security maintenance on the databases that support Kayako on Sunday 18 October 2026, between 03:00 and 07:00 UTC (Saturday 17 October 22:00 – Sunday 02:00 US Central).

During this window, Kayako may be unavailable for a few minutes while the databases restart. The service will reconnect automatically and no action is needed on your side.
Oct 15, 13:16 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

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