All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help Center Operational
Agent portal Operational
EU Pod Operational
US Pod Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Kayako Infrastructure Maintenance - Nov 14, 2026 Nov 14, 2026 16:00-20:00 UTC

We will be performing routine infrastructure maintenance. Some services may briefly restart, resulting in a short disruption lasting from seconds to a few minutes.
Posted on Nov 11, 2026 - 09:55 UTC

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Kayako Service Disruption – Platform-Wide API and UI Failures
Resolved - This incident has been resolved. Kayako services have been operating normally since 22:40 UTC on October 27
Oct 28, 19:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 22:45 UTC
Investigating - We are currently experiencing a platform-wide issue affecting Kayako services, resulting in failed API requests and disrupted functionality across multiple brands; our team is actively investigating the root cause.
Oct 27, 21:47 UTC
Kayako Help Center and Agent Portal Unavailable
Resolved - Between 17:23 and 18:55 UTC on October 28, Kayako help centers and the agent portal were unavailable for some customers. Pages returned an error stating that the instance did not exist or was experiencing temporary problems. Help centers were affected from 17:23 UTC and the agent portal from 18:20 UTC. Service was fully restored at 18:55 UTC. No data was lost. We are completing additional work to prevent a recurrence.
Oct 28, 17:30 UTC
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