All Systems Operational

About This Site

All the different parts of the Kayako cloud are actively monitored and we record and track service issues here. If you’re facing a problem and you don’t see any updates on this site, drop us a line at Kayako support page.

US Pod Operational
EU Pod Operational
Kayako Classic On Demand ? Operational
Blog Operational
Website Operational
Third Party Services Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS rds-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-us-standard Operational
SendGrid Parse API Operational
SendGrid API v3 Operational
MaxCDN Frankfurt Operational
MaxCDN Virginia Operational
Zuora Production API Operational
LaunchDarkly Feature flag CDN Operational
Operational
Degraded Performance
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Maintenance
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Past Incidents
Mar 20, 2019

No incidents reported today.

Mar 19, 2019
Kayako Classic On Demand Maintenance Window - KAYAKOC-7841
Completed - The scheduled maintenance has been completed.
Mar 19, 04:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 UTC
Update - On date 2019-03-19T03:00:00.000+0000, the product will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: 2019-03-19T03:00:00.000+0000
Scheduled End Date: 2019-03-19T05:00:00.000+0000

What is being addressed:
We will be doing maintenance activities on Kayako Classic. Restricted set customers will be affected.
Mar 18, 16:37 UTC
Scheduled - On date March 19, 2019 03:00 GMT, Kayako Classic On Demand will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: March 19, 2019 03:00 GMT
Scheduled End Date: March 19, 2019 17:00 GMT

What is being addressed: We will be doing maintenance activities on Kayako Classic. Restricted set customers will be affected.
Mar 18, 16:36 UTC
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019
Emails are being delayed and intermittently lost for restricted set of customers.
Resolved - Few clients were facing incoming email delays and intermittent lost of emails after last weeks service upgrade. Service has been reverted back to previous version.
Mar 11, 18:12 UTC
Mar 10, 2019
US Pod Maintenance Window - KAYAKO-14559
Completed - The scheduled maintenance has been completed.
Mar 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 03:00 UTC
Scheduled - On date March 10, 2019 03:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: March 10, 2019 03:00 GMT
Scheduled End Date: March 10, 2019 05:00 GMT

What is being addressed: We will be performing weekly bug fix release. No downtime expected.
Mar 8, 19:56 UTC
Mar 9, 2019
US Pod Maintenance Window - KAYAKO-14565
Completed - The scheduled maintenance has been completed.
Mar 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:00 UTC
Scheduled - On date March 09, 2019 03:00 GMT, US Pod will undergo scheduled maintenance. The maintenance window is as follows:
Scheduled Start Date: March 09, 2019 03:00 GMT
Scheduled End Date: March 09, 2019 05:00 GMT

What is being addressed: We will be performing Database maintenance activities. No downtime expected.
Mar 8, 19:56 UTC
Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

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