We will perform scheduled security maintenance on the databases that support Kayako on Saturday 24 October 2026, between 16:00 and 21:00 UTC (11:00–16:00 US Central / 17:00–22:00 UK).
During this window, Kayako may be unavailable for short periods, each up to about 15 minutes, while the databases restart. The service will reconnect automatically and no action is needed on your side.
Posted Oct 15, 2026 - 13:42 UTC
This scheduled maintenance affects: Help Center, Agent portal, EU Pod, and US Pod.