Scheduled Maintentance of Kubernetes Clusters

Scheduled Maintenance Report for Kayako

Completed

The scheduled maintenance has been completed.

Posted Jan 18, 2026 - 13:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 18, 2026 - 07:00 UTC

Scheduled

We will be undergoing scheduled maintenance during this time to perform mandatory upgrade of our Kubernetes clusters.

The upgrade is expected to take 6 hours.

During this period, some of our services may face intermittent issues for Kayako.

Posted Jan 16, 2026 - 06:52 UTC

This scheduled maintenance affected: Help Center, Agent portal, EU Pod, and US Pod.