Outage has been resolved, outage duration was 0:53. Aurora1 reboot
Posted 20 days ago. Dec 31, 2018 - 00:01 UTC
Starting December 30, 2018 23:21 GMT we are experiencing an incident: Kayako Classic On Demand is experiencing intermittent failures. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 60 minutes.
We will provide an update every 30m or as soon as incident is resolved.