Outage has been resolved, outage duration was 0:01(Hours:Minutes). Services are working fine.
Posted 8 days ago. Jan 11, 2019 - 15:30 UTC
Starting January 11, 2019 15:16 GMT we are experiencing an incident: Kayako Classic On Demand performance degraded. This is affecting restricted set of customers. We are working on identifying the root cause and fixing it.
We will provide an update every 30m or as soon as incident is resolved.