Outage has been resolved, outage duration was 1:45. All services are up
Posted 9 months ago. Dec 03, 2018 - 00:37 UTC
Problems identified: Infrastructure issue Actions taken: troubleshooting underlying cause of issue Estimated duration: 30 minutes.
Posted 9 months ago. Dec 02, 2018 - 22:50 UTC
Starting December 02, 2018 22:31 GMT we are experiencing an incident: Kayako Classic On Demand is unavailable. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 30 minutes.
We will provide an update every 30m or as soon as incident is resolved.