Outage has been resolved, outage duration was 0:12. Pods are up and outage is over. More details will be provided in RCA.
Posted 19 days ago. Dec 31, 2018 - 18:21 UTC
Problems identified: Issue with DL9 prod Actions taken: Skype group has been created and investigation started. More details will be provided soon. Estimated duration: 30 minutes.
Posted 19 days ago. Dec 31, 2018 - 18:16 UTC
Starting December 31, 2018 18:05 GMT we are experiencing an incident: Kayako Classic On Demand is experiencing intermittent failures. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 30 minutes.
We will provide an update every 30m or as soon as incident is resolved.