Outage has been resolved, outage duration was 0:07(Hours:Minutes). Services are back now and outage is over.
Posted 3 months ago. Feb 01, 2019 - 13:05 UTC
Starting February 01, 2019 13:02 GMT we are experiencing an incident: Kayako Classic On Demand is unavailable. This is affecting restricted set of customers. We are working on identifying the root cause and fixing it.
We will provide an update every 30m or as soon as incident is resolved.