Affected services:

  • US Pod
  • EU Pod

Services unavailable for some subscribers - KAYAKO-29900

Opened on Tuesday 8th December 2020, last updated

Resolved — All affected instances have been restored. Please check and if you are still experiencing any difficulties, please log or update your support ticket.

Posted

Identified — The majority of instances affected by the problems earlier today have been remediated. We are working through all affected customers to ensure service is restored as soon as possible. If you are still experiencing problems, please create or update your support case at https://help.kayako.com/hc/en-us

Posted by SaaS Service Assurance

Identified — We have identified the cause of the outage earlier today and are remediating all affected instances. If you have opened a support ticket, we will update you directly via the ticket; this incident will be updated once the issue is resolved.

Posted by SaaS Service Assurance

Identified — Starting December 08, 2020 05:04 GMT we are experiencing an incident with us-pod. This is affecting customers.
We are working on identifying the root cause and fixing it.

We will provide an update every 30m or as soon as incident is resolved.

Posted