Opened on Tuesday 8th December 2020, last updated
Resolved — All affected instances have been restored. Please check and if you are still experiencing any difficulties, please log or update your support ticket.
Identified — The majority of instances affected by the problems earlier today have been remediated. We are working through all affected customers to ensure service is restored as soon as possible. If you are still experiencing problems, please create or update your support case at https://help.kayako.com/hc/en-us
Identified — We have identified the cause of the outage earlier today and are remediating all affected instances. If you have opened a support ticket, we will update you directly via the ticket; this incident will be updated once the issue is resolved.