Outage has been resolved, outage duration was 0:45 (Hours:Minutes).
All Kayako instances are back operational.
The issue was resolved, and all affected instances are accessible now.
The fix was applied, and the instances are becoming accessible now.
The infrastructure team has identified the root cause and now working to fix the issue.
Starting December 21, 2020 05:04 GMT we are experiencing an incident with us-pod. This is affecting customers.
We are working on identifying the root cause and fixing it.
We will provide an update every 30m or as soon as incident is resolved.