Affected services:

  • US Pod

us-pod is unavailable - KAYAKO-30143

Opened on Monday 21st December 2020, last updated

Resolved — Outage has been resolved, outage duration was 0:45 (Hours:Minutes).

Posted

Resolved — All Kayako instances are back operational.

Posted by SaaS Service Assurance

Resolved — The issue was resolved, and all affected instances are accessible now.

Posted by SaaS Service Assurance

Monitoring — The fix was applied, and the instances are becoming accessible now.

Posted by SaaS Service Assurance

Investigating — The infrastructure team has identified the root cause and now working to fix the issue.

Posted by SaaS Service Assurance

Identified — Starting December 21, 2020 05:04 GMT we are experiencing an incident with us-pod. This is affecting customers.
We are working on identifying the root cause and fixing it.

We will provide an update every 30m or as soon as incident is resolved.

Posted