Affected services:

  • US Pod

Problems accessing older conversations - KAYAKO-29958

Opened on Friday 11th December 2020, last updated

Resolved — This issue has been resolved.

Posted by SaaS Service Assurance

Identified — A small number of users are experiencing problems accessing older conversations in Kayako. We are investigating this issue; if you are affected by this problem, please log a ticket through our support portal at

Posted by SaaS Service Assurance

Identified — Starting December 11, 2020 10:47 GMT we are experiencing an incident with us-pod. This is affecting customers.
We are working on identifying the root cause and fixing it.

We will provide an update every 30m or as soon as incident is resolved.